Thandi Coaches - Birmingham Coach Hire Terms and Condition

Legal identity

This service is brought to you by Thandi Coaches, who are based at Thandi Coach Station, Alma Street, Smethwick,Birmingham, West Midlands. B66 2RL .

Disclaimer

This information published on this web site is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While we use all reasonable efforts to ensure that the information contained on its web site is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Neither we, nor Thandi Coaches, can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web site.

In addition, no warranty is given as to the freedom of this web site from errors, defects, viruses or other malicious programs or macros.

Availability

We will try to keep our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

Modifications

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honour any existing bookings or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

Links

Links from this web site exist for convenience and information and neither we nor Thandi Coaches, makes any representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another web site does not imply or express endorsement of its provider, product or services by us or Thandi Coaches.

This site uses cookies. Cookies are pieces of data that are sent from our web site to your browser, which may then store them on your computer system. No personal information or details of any kind are stored or gathered by cookies.

We use cookies to store a unique ID that identifies your browser session. This ID is in no way associated with your machine or you individually.

Without cookies, the website would "forget" the items in your basket each time you went to a different page. The session information used by this site is deleted when your browser is closed.

The entire contents of this web site are the property of Thandi Coaches its affiliates or its third party licensors, and are protected by international copyright laws and other intellectual property rights.

You may download or print individual sections of the web site for personal use and information and for the purposes of placing an order only provided that you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, de-compile, disassemble or transmit or use for any commercial purpose whatsoever any information from this web site without contacting and obtaining the prior written consent of Thandi Coaches.

Applicable law

This web site is established by Thandi Coaches, England. Any use of it shall at all times be governed by British law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the British Courts.

Privacy

We take your privacy very seriously and will only use the information that we collect about you, in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example your email address) and use this to provide the service you’ve requested, such as to confirm your order or reply to an enquiry.

If you choose to take advantage of our My Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit/debit card holder. This will allow frequent travellers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same reservation information will be available to our telephone support staff to allow them to assist you with any queries you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger.

We also log other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see the “Cookies” section below.

We may provide your personal information to organisations directly involved in the update and/or maintenance of the web site, including our web site designers and technical consultants. This information will be used by such organisations only to perform their functions and/or to provide the service you have requested and for no other purpose.

In addition, all payment transactions are handled by Barclays Bank Plc. Your credit/debit card and related personal details are collected by Barclays in order to process your order. More details regarding Barclaycard terms and conditions, and privacy and security policies can be found by visiting the Barclaycard web site.

It is not our policy to provide any further organisation(s) with your details or information provided to us via our website, unless required by law. If you are an existing customer, we and other companies in the Thandi group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to the website and not an existing customer of ours, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.

Should you wish more details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.

If the credit/debit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder's consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the our web site you confirm that you will only enter personal information about yourself (with the exception of the “Email this site to a friend” section) and that such information is true.

Use of our website

In order to purchase our products and services using the payment method displayed on our website, you must be 16 years of age or over. By using the site you confirm that you possess the legal authority to enter into the conditions of use for this site, including instructing us to collect any payments from a credit or debit card, and to use this site in accordance with all its terms and conditions. You confirm that all information supplied by you in using this site is true and accurate.

Unlawful or prohibited use of our website

As a condition of your use of our services, you agree that you will not use this web site for any purpose that is unlawful or prohibited by these terms and conditions.

Booking terms and conditions

1. If travelling with thandicoaches.com the choice of coaches are limited and pre-determined. For details see the Timetables section of the website.

2. You must be over 16 years of age to purchase the products and services on our website.

3. Customers cannot amend or cancel a reservation once payment is received and you have been allocated an e ticket. No payment or further credit will be made to the customer, all unused credit will be forfeited. It is the customers responsibility to ensure they have entered all fields correctly, and the chosen times, dates and number of people travelling are correct before making a payment via the Barclaycard gateway .

4. Bookings are only valid on the journey(s) and places stated.

5. A maximum of one child under 3 years old may travel with each fare-paying adult for free on thandicoaches.com. However children travelling for free are not guaranteed a seat unless a seat has been purchased for them and a reservation number is provided. They may not use seats if fare paying passengers want them. All children aged 3 and over must pay the advertised rates per seat as applicable.

6. It is recommended all children under the age of 14 years should be accompanied by an adult (16 years of age or over) when travelling on thandicoaches.com. If children below 14 are travelling unsupervised then please make the driver aware when the boarding the coach and seat the children in the seats most nearest to the driver.

7. Passengers are required to present a valid reference number, provided at the time of booking, when boarding one of our services entering/departing any of our pick up points. Any passengers who have not presented a valid booking reference number, either through a SMS text message or e ticket print out will be denied boarding the coach or travelling any further than the spot check point.

8. Concession passengers travelling on thandicoaches.com who have booked concession seats must present their Entitlement card when boarding the bus, or when asked to be produced.

9. If we have reason to suspect fraudulent use of a confirmation, transfer to a different person, or other abuse, we reserve the right to refuse you travel on our service(s). No refund will be made in relation to any confirmation refused due to fraudulent use. No further liability will be held with Thandi Coaches for any passengers denied boarding.

10. Passengers are required to be at their departure point at least 10 minutes prior to the scheduled departure time, This allows passengers to board in a timely manner avoiding any delays that may impact on the departure of the service.

11. When your reservation has been completed we will issue you with a confirmation e-mail. It is your responsibility to check that the confirmation issued to you is accurate. We are only responsible for issuing the confirmation in line with your request made on the website.

12. Passengers are advised that Thandi Coaches will accept up to one piece of luggage per passenger. For guidance this should be no more than the size of a standard suitcase. Passengers can also take on board one piece of hand luggage up to the size of a small to medium sized hold-all. Luggage will be carried on thandicoaches.com in accordance with our accompanied articles policy found in the National Conditions of Carriage.

13. Our services are unable to carry animals, with the exception of guide dogs.

14. Thandi Coaches school bus passes and affiliated company staff passes are not valid for travel on our services.

15. thandicoaches.com tickets are for standard class travel only, and no upgrades are available.

16. Seat reservations are not permitted unless pre booked by phone or on the website, but we will do our best to provide all customers with a seat for their journey that arrive to buy tickets on a stand by basis.

17. It is your responsibility to check that the confirmation issued via the website or phone matches your request, and is accurate.

18. If the coach you are booked on is cancelled, you may travel only on the next coach provided by the carrier, or you may have a full refund of the fare (and the booking fee). If you decide not to travel for any other reason, you may apply for a refund, (subject to an administration charge of £5.00 per booking) by writing to:

Thandi Coaches

The Coach Station,

Alma Street, Smethwick, Birmingham

West Midlands, B66 2RL, U.K.

Compensation for delays is not offered.

19. Bookings with us may not be refunded except where we have materially failed in their delivery of the service offered by this site.

Insurance

Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, not to include damage to property, are covered. We are not liable for any loss or damage caused to your luggage.

Pricing

Our seats start from as little as £4, we will vary it's pricing according to demand and will offer it's best prices to those who book early or to those who book on the less popular journeys. However all journeys will remain competitively priced offering excellent value for money.

A single reservation fee maybe charged for all our reservations, this will be shown on the booking page if charged. This fee is charged to cover bank and administration charges related to your reservation.

Bookings made by telephone will be charged at the same rate we charge for tickets issued by our driver on a stand by basis. These bookings will benefit from guaranteed seats on our coaches. Bookings made on the internet will be at lower fares subject to availability, including the booking fee, if applicable. Calls to the reservation line are charged at the standard rate from landlines. Calls from mobile phones may vary, according to your service provider.

Customers may choose to have their reservation number sent to their mobile phone as a SMS text message. Text messages are charged at 10p per message/reservation, this fee is charged to cover text message and related administration costs related to your order.

Contacting us

We hope you find this site useful and easy to use, should you have any questions, comments or suggestions then please contact us.

General

Failure or delay by us to enforce an obligation or exercise a right under these terms and conditions does not constitute a waiver of that obligation or right.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms and conditions on the website regularly and prior to booking.

Terms & Conditions of Private Hire

1. Applications

These conditions apply to the private hire of transport, not operating as a package, as a defined by Package travel, package holidays and package tour regulations 1992.

These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on the vehicle/s. The hirer is responsible for the actions and decisions of all passengers.

2. Quotations

Quotations are given on the basis of the most direct route. The route will be at the discretion of the company unless it has been particularly specified by the hirer, in which case it will be clearly shown on the confirmation. All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.

3. Bookings

All bookings must be made in writing by the hirer either by fax,e-mail or post.

4. Use of Vehicle

The hirer cannot assume use of the vehicle between outward and return journeys, nor to remain at the destination for the hirer’s use unless this has been agreed with the company in advance.

5. Route & Time Variations

The company reserves the right to levy additional charges for mileage or time other than that agreed. The vehicle will depart at times agreed by the hirer, and it is the responsibility of the hirer to account for all passengers at those times.

6. Drivers Hours

The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time.

7. Seating Capacity

The company will specify the legal seating capacity of the vehicle. The hirer must not load the vehicle beyond this capacity.

8. Conveyance of Animals

No animals (except guide or hearing dogs notified to the company in advance) may be carried without prior written agreement from the company.

9. Confirmation

Written confirmation by the company is the only basis for the acceptance of a hiring of or a subsequent alteration to its terms.

10. Payment

Payment is required at the time of booking. Lynx Solutions Ltd T/A Thandi Coaches will then produce written confirmation of the details regarding the booking, either by email or fax. Such payment is strictly non-refundable except in the circumstances where Lynx Solutions Ltd T/A Thandi Coaches, due to causes beyond its control, has to cancel the booking. The company reserves the right to add 2% compound interest per calendar month, after the date by which payment should have been made.

11. Cancellation by Hirer

Customers are entitled to cancel by e-mail or fax. Cancellations must be made at least 15 days before the time of travel. A cancellation charge will be made by the company of £150.00 or 25% of the quoted price, whichever is the greater.

12. Cancellation by the company

In the event of any emergency, riot, civil commotion, strike, lockout, stoppage or restraint of labour or the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may return all money paid and without further or other liability, cancel the contract. The company will have no further liability.

13. Vehicle to be provided

a. The company reserve the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used.

b. The company reserves the right to substitute other vehicles of similar quality (including those of other operators) for all or part of the hiring.

14. Breakdown and Delays

The company gives advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and the company will not be liable for any loss suffered by the hirer as a result.

15. Agency Arrangements

Where the company hires-in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers shall be binding on the hirer.

16. Package Travel Regulations

If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an ‘organiser’ or a ‘retailer’ for the purposes of the Package Travel, Package Holidays and Package Tours Regulations 1992 and as such may be required to comply with the provisions of those Regulations. The hirer accepts responsibility for ensuring whether they are so defined, and the company cannot accept liability for loss or damage incurred that should have been the responsibility of the hirer if the hirer was the legally defined organiser or retailer. Where the company acts as an organiser or retailer, it will issue separate conditions of trading relating to its liabilities and responsibilities under the Regulations.

17. Passengers’ Property

a. All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried.

b. The company accepts any personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. the hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirers responsibility to minimise risk of loss when property is left unattended.

c. All personal belongings are carried at the owners risk and the company accept no responsibility whatsoever for any loss or damage.

d. Lost property will be held at the company’s premises and is subject to the Public-Service Vehicle (lost property) Regulations for 30 days.

18. Conduct of Passengers

a. The on-board staff are responsible for the safety of the vehicle at all times and may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (conduct of drivers, inspectors, conductors and passengers) Regulations 1990. The hirer is responsible for any damage caused to the vehicle by any passengers for the duration of the hire.

b. Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (control of Alcohol) Act 1985, and the conditions of entry to racecourse as laid down by the Race Course Association Ltd.

19. Complaints

In the event of a complaint, the hirer should seek a solution at the time by asking for assistance from the on-board staff or from the company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination of the hire.

20. Notices

No bill, poster or notice is to be displayed on any vehicle without the consent of the company.

21. Refreshments & Alcoholic Drinks

Only food & beverages provided by the company may be consumed on the vehicle without prior written consent from the company. Alcohol is strictly not allowed on any vehicle.

22. Surcharges

Providing there are 10 days prior to the departure date, the company reserves the right to pass on increases in the cost of fuel, taxes imposed by the Governments of the UK and of other countries to be visited during the journey, road tolls, and foreign currency. No surcharges will be levied within 30 days of departure. On notification of such surcharges, the hirer may cancel the booking subject to the scale of cancellation charges shown in paragraph 10. The liability of the company will be limited to the cost of the hire and any ancillary services supplied.